1. Delivery Coverage

We proudly serve customers throughout Kuwait and are expanding our reach across the GCC region to bring premium fashion, beauty, and lifestyle products to discerning customers throughout the Gulf.

2. Order Processing Time

We process orders with care and attention to ensure your premium products arrive in perfect condition:

• Standard Processing: Orders are typically processed within 1-2 business days
• Order Verification: Payment verification and fraud prevention checks may add processing time
• Product Availability: In-stock items ship faster; pre-order or special items may require additional time
• Business Days: Processing occurs Sunday through Thursday (Kuwait business days)
• Order Cutoff: Orders placed before 2:00 PM KWT are typically processed the same business day

3. Delivery Timeframes

Estimated delivery times vary based on your location and selected shipping method:

Note: Delivery timeframes are estimates and begin after order processing is complete. Actual delivery times may vary due to carrier schedules, customs clearance (for GCC orders), weather conditions, or unforeseen circumstances.

4. Shipping Methods & Costs

We offer multiple shipping options to suit your needs and timeline:

Available Shipping Methods

• Standard Shipping: Economical option with reliable delivery timeframes
• Express Shipping: Faster delivery for time-sensitive orders
• Free Shipping: Available on qualifying orders (minimum order value applies)

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. All shipping fees are displayed in Kuwaiti Dinar (KWD) before you complete your purchase.

5. Order Tracking

Stay informed about your order's journey from our facility to your doorstep:

• Tracking Information: You'll receive a tracking number via email once your order ships
• Real-Time Updates: Track your package status through our carrier's tracking portal
• Email Notifications: Receive updates at key milestones (shipped, out for delivery, delivered)
• Account Dashboard: View order status and tracking information in your Joe's Labs account
• Customer Support: Contact us if you need assistance tracking your order

6. Delivery Process

Our delivery partners follow a professional process to ensure safe delivery:

What to Expect

1. Delivery Attempt: Carrier will attempt delivery to the address provided
2. Signature Requirement: Some orders may require signature upon delivery for security
3. Safe Place: If you're not available, the carrier may leave the package in a safe location (if authorized)
4. Delivery Notice: You'll receive notification when delivery is completed
5. Failed Delivery: If delivery fails, the carrier will leave a notice with next steps

Delivery Instructions

You can provide special delivery instructions during checkout, such as:

• Preferred delivery time windows
• Gate codes or building access information
• Safe place for package drop-off
• Contact person for commercial deliveries

7. International Deliveries (GCC)

For orders shipped to GCC countries outside Kuwait, please be aware of the following:

Customs & Duties

• Import Duties: International orders may be subject to customs duties, taxes, or fees imposed by the destination country
• Customer Responsibility: You are responsible for any customs charges, import duties, or taxes
• Customs Clearance: Delays may occur during customs processing; we cannot control customs timelines
• Documentation: We provide all necessary customs documentation with international shipments

Restricted Items

Certain products may be restricted or prohibited in some countries. We'll notify you if any items in your order cannot be shipped to your location.

8. Delivery Issues & Resolution

We're committed to resolving any delivery issues promptly and professionally:

Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, contact us immediately. We'll work with the carrier to locate it or arrange a replacement
• Damaged Items: Inspect your package upon delivery. If items are damaged, photograph the damage and contact us within 48 hours
• Missing Items: If items are missing from your order, notify us within 48 hours of delivery

Incorrect Address

• Before Shipping: Contact us immediately to update the address if you notice an error
• After Shipping: Address changes may not be possible once shipped. Additional fees may apply for address corrections
• Returned Packages: Packages returned due to incorrect addresses may incur re-shipping fees

Delivery Delays

While we strive for on-time delivery, delays may occur due to:

• Carrier delays or service disruptions
• Weather conditions or natural events
• Customs processing (international orders)
• Incorrect or incomplete address information
• Public holidays or peak shopping periods

9. Undeliverable Packages

If a package cannot be delivered after multiple attempts:

• The carrier will return the package to us
• We'll contact you to arrange re-delivery or discuss alternatives
• Re-shipping fees may apply for re-delivery attempts
• Unclaimed packages may be subject to restocking fees

10. Special Delivery Considerations

Premium Product Care

Our luxury bedding and premium hair care products are packaged with care to ensure they arrive in pristine condition. We use protective packaging materials and quality control checks before shipping.

Large or Bulky Items

Some items may require special handling or delivery arrangements. We'll contact you if your order includes items that need coordinated delivery.

Gift Orders

Sending a gift? We can include gift messages and ship directly to the recipient. Pricing information will not be included in gift shipments.

11. Contact Us About Delivery

If you have questions about delivery, need to track an order, or require assistance with a delivery issue, our customer service team is here to help:

• Visit our website at thejoeslabs.com
• Check your order status in your account dashboard
• Contact our customer service team through our support channels
• Provide your order number for faster assistance