Delivery Terms

Delivery Terms

Last Updated: December 21, 2025

At Joe's Labs, we are committed to delivering your premium hair care and beauty products safely and efficiently. Please review our delivery terms below.

Shipping Coverage

We currently ship to addresses within Kuwait. For international shipping inquiries, please contact our customer service team.

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer.

Delivery Time frames

Standard delivery within Kuwait typically takes 2-5 business days from the date of dispatch. Delivery times may vary based on your location and local courier schedules.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order total. We may offer free shipping promotions from time to time—check our website for current offers.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking information so you can monitor your delivery progress.

Delivery Issues

If you experience any issues with your delivery, including delays, damaged packages, or missing items, please contact us immediately at our customer service email or through our website contact form.

Failed Delivery Attempts

If a delivery attempt fails, our courier partner will typically make additional attempts or leave instructions for collection. Please ensure your contact information is accurate at checkout.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect address information provided at checkout.

Contact Us

For questions about delivery or to track your order, please reach out to our customer service team through our website.